⚖️Side-by-Side Comparison
Freshdesk vs LiveChat: Which is Better in 2026?
We've compared 2 tools across pricing, features, ratings, and reviews to help you make an informed decision. No paid placements — just facts.
Compare different tools →| Feature | Freshdesk Customer Support | LiveChat Customer Support |
|---|---|---|
| Rating | 4.5(182) | 4.5(48) |
| Starting Price | Free | $20/mo |
| Pricing Model | Freemium | Free Trial |
| Free Plan | ||
| Free Trial | 21 days | 14 days |
| API Available | ||
| Verified | Verified | Verified |
| Founded | 2010 | 2002 |
| HQ | San Mateo, CA | Wroclaw, Poland |
| Team Size | 1000+ | 201-500 |
| Platforms | WebiOSAndroid | WebiOSAndroidMac+1 more |
| Top Integrations | SlackShopifyJiraSalesforce+3 more | SlackSalesforceHubSpotMailchimp+1 more |
| Description | Freshdesk is a cloud-based customer support platform used by 60,000+ businesses. With omnichannel ticketing, a self-service knowledge base, Freddy AI automation, and a generous free plan, Freshdesk scales from startups to enterprises. | LiveChat is a premium customer service software for ecommerce and SaaS. Trusted by 36,000+ businesses including IKEA, Adobe, and PayPal, LiveChat helps teams convert leads and delight customers with real-time conversations. |