Agentforce
AI agent platform for 24/7 autonomous customer service, sales, and employee support at enterprise scale.
About Agentforce
Agentforce is Salesforce's AI agent platform for building, deploying, and managing autonomous agents that handle tasks like resolving customer cases, scheduling appointments, qualifying leads, and supporting employees across web, phone, and app channels. Agents use large language models and the Atlas Reasoning Engine to understand context, retrieve trusted business data, and act independently within guardrails, escalating to human agents when needed. It offers low-code and pro-code tools so teams can configure agents without deep coding expertise.
Screenshots
Commonly Cited Strengths & Limitations
Strengths
- No coding expertise required to build agents
- 24/7 autonomous operation with human escalation
- Strong security and trust features
Common Use Cases
- Automating omnichannel customer service
- AI-powered sales development and prospect qualification
- Streamlining employee support and internal task automation
- Appointment scheduling with reminders and follow-ups
- Product recommendations and personalized e-commerce
- Event support and communications
- Contact center call routing and interaction logging
- Field service scheduling and work order updates
- IT service help desk and access management
Details
- Pricing Model
- Contact Sales
- Team Size
- Small Business, Enterprise
- Category
- No-Code / Low-Code
Key Features
- Agent BuilderConfigure Agentforce, subagents, actions, and instructions in a few clicks.
- Agent ScriptGives builders precise control to create business-ready agents that deliver reliable results.
- Agent Development LifecycleA complete set of tools to build, run, and scale AI agents.
- Agentforce VoiceBrings AI-powered voice to every channel.
- Agentforce ObservabilityMonitor, analyse, and optimise agent performance in near real time for faster resolutions and higher accuracy.
- Agentforce MCP SupportConnect Agentforce to new tools and resources through verified MCP server support from AgentExchange partners.
Real Pricing from Verified Users
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