Einstein 1 Platform vs Freshworks CRM: Which is Better in 2026?
We've compared 2 tools across pricing, features, ratings, and reviews to help you make an informed decision. No paid placements — just facts.
Compare different tools →| Feature | Einstein 1 Platform CRM & Sales |  Freshworks CRM CRM & Sales |
|---|---|---|
| Rating | No reviews yet | No reviews yet |
| Pricing |
as of Sep 26, 2026 |
as of Sep 4, 2026 |
| Pricing Model | Paid | Freemium |
| Free Plan | ||
| Free Trial | Yes | 21 days |
| API Available | ||
| Verified | Verified | |
| Founded | — | 2010 |
| HQ | — | San Mateo, California, United States |
| Team Size | Small Business, Enterprise | Free plan for up to 3 users |
| Platforms | — | WebiOSAndroid |
| Top Integrations | AppExchangeSalesforce EinsteinMuleSoftTableau+2 more | SlackZoomZapierFreshdesk |
| Key Features |
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| Description | Einstein 1 Platform (now positioned as the Salesforce Platform) is Salesforce's unified foundation for connecting data, CRM, and AI agents so enterprises can build, deploy, and govern AI-powered apps and Agentforce agents on one trusted stack. It combines Data 360, Customer 360 (Sales, Service, Marketing, Commerce), low-code and pro-code tooling, MuleSoft integration, and built-in security. It's aimed at enterprise IT, developers, and business teams that want predictive and generative AI grounded in their own unified customer data rather than bolted on separately. | Freshworks CRM is an AI-powered customer relationship management platform designed for growing businesses. It helps sales teams manage leads, track deals, and automate repetitive tasks so they can focus on closing revenue. With built-in phone, email, and chat capabilities, Freshworks CRM provides a 360-degree view of every customer interaction. |