Freshworks CRM

Verified

AI-powered CRM for growing businesses

Data verified Sep 4, 2026

Pundit
Score

Editorial Verdict

AI-researched, not hands-on tested

Freshworks' CRM product (branded Freshsales on Freshworks' own pricing page) is priced per user per month with a 21-day free trial, no permanently-free tier. Pricing shown was in INR (₹749/user/month for Growth, billed annually) since Freshworks geo-prices by region — check the live pricing page for your local currency before comparing to USD-quoted competitors.

Reviewed by AIToolPundit Editorial Team · last verified September 2026

Freshsales (Freshworks' CRM) covers contact and deal management, email/chat/phone communication in one interface, and an optional Freddy AI Agent add-on for automated conversations — positioned as part of the broader Freshworks suite (which also includes helpdesk and IT service products) rather than a standalone CRM-only tool.

Pricing (verified at freshworks.com/crm/pricing, shown in INR — Freshworks geo-prices by region)

Growth — ₹749/user/month (billed annually) — Kanban view, contact lifecycle stages, chat/email/phone, basic workflows
Pro — ₹3,239/user/month — adds contact scoring, deal insights, sales sequences, territory management
Enterprise — ₹4,899/user/month — adds forecasting insights, field-level permissions, custom modules, sandbox, audit logs
Add-ons — Branded documents and Freddy AI Agent (₹4,299 per 100 sessions) are priced separately from the base plan

All plans include a 21-day free trial, not a permanent free tier.

Where it's strong

Teams already using or considering other Freshworks products (helpdesk, IT service) who want a CRM that shares the same platform and admin experience.

Where to be careful

There is no permanent free plan — after the 21-day trial, a paid plan is required to keep using the product, and AI features (Freddy AI Agent) are a separate metered add-on, not included in the base per-user price.

About Freshworks CRM

Freshworks CRM is an AI-powered customer relationship management platform designed for growing businesses. It helps sales teams manage leads, track deals, and automate repetitive tasks so they can focus on closing revenue. With built-in phone, email, and chat capabilities, Freshworks CRM provides a 360-degree view of every customer interaction.

Commonly Cited Strengths & Limitations

Strengths

Free plan available for up to 3 users
Built-in phone dialer, chat widget, and email across plans
Freddy AI for predictive lead scoring
Tight integration with other Freshworks products (Freshdesk, Freshchat, Freshservice)
21-day full-featured free trial with no credit card required

Limitations

Free plan has no email sequences, automation, AI, or API access
API access is only unlocked on the Pro plan and above

Common Use Cases

Sales pipeline management
Lead scoring and prioritization
Sales automation
Quote and contract generation
Sales forecasting

Details

Pricing Model: Freemium
Starting Price: $9/user/mo
Founded: 2010
Team Size: Free plan for up to 3 users
Headquarters: San Mateo, California, United States
Platforms: WebiOSAndroid
Category: CRM & Sales

Who is Freshworks CRM for?

Sales Teams

Use built-in calling, email, lead scoring, and pipeline tracking to manage and close deals.

Marketing Teams

Pull marketing into a unified, data-driven flow alongside sales for lead nurturing and automation.

Customer Support Teams

Hand off support tickets via tight integration with Freshdesk within the Freshworks ecosystem.

Frequently Asked Questions

Is Freshworks CRM free?

Freshworks CRM offers a free plan, with paid plans starting at $9/user/mo.

Does Freshworks CRM offer a free trial?

Yes, Freshworks CRM offers a free trial of 21 days.

Does Freshworks CRM have an API?

Yes, Freshworks CRM provides an API for developers.

What platforms does Freshworks CRM support?

Freshworks CRM is available on Web, iOS, Android.

What does Freshworks CRM integrate with?

Freshworks CRM integrates with Slack, Zoom, Zapier, Freshdesk.

Is Freshworks CRM cloud-based or self-hosted?

Freshworks CRM is offered as a cloud-based (SaaS) deployment.

What are the downsides of Freshworks CRM?

Free plan has no email sequences, automation, AI, or API access Also, API access is only unlocked on the Pro plan and above

Who is Freshworks CRM best for?

Freshworks CRM is best suited for Sales Teams, Marketing Teams, Customer Support Teams.

What can I use Freshworks CRM for?

Common uses for Freshworks CRM include sales pipeline management, lead scoring and prioritization, sales automation, quote and contract generation.

How does Freshworks CRM compare to Instantly AI?

Freshworks CRM and Instantly AI are both used for crm & sales -- specifically sales & crm tools. See the full side-by-side comparison for pricing and feature differences.