Freshworks CRM vs Zoho CRM: Which is Better in 2026?
We've compared 2 tools across pricing, features, ratings, and reviews to help you make an informed decision. No paid placements — just facts.
Compare different tools →| Feature |  Freshworks CRM CRM & Sales | Zoho CRM CRM & Sales |
|---|---|---|
| Rating | No reviews yet | No reviews yet |
| Pricing |
as of Sep 4, 2026 |
as of Sep 21, 2026 |
| Pricing Model | Freemium | Freemium |
| Free Plan | ||
| Free Trial | 21 days | 15 days |
| API Available | ||
| Verified | Verified | Verified |
| Founded | 2010 | 2005 |
| HQ | San Mateo, California, United States | Chennai, India |
| Team Size | Free plan for up to 3 users | Freemium edition supports up to 3 users |
| Platforms | WebiOSAndroid | WebiOSAndroid |
| Top Integrations | SlackZoomZapierFreshdesk | ChatGPTZoho Marketplace1,000+ applications |
| Key Features |
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| Description | Freshworks CRM is an AI-powered customer relationship management platform designed for growing businesses. It helps sales teams manage leads, track deals, and automate repetitive tasks so they can focus on closing revenue. With built-in phone, email, and chat capabilities, Freshworks CRM provides a 360-degree view of every customer interaction. | Zoho CRM is an AI-powered customer relationship platform serving 250,000+ businesses globally. From SMBs to enterprises, Zoho CRM helps teams convert more leads, engage customers, and grow revenue with deep customization and AI assistant Zia. |