Customer service software by HubSpot
Data verified Aug 29, 2026
HubSpot Service Hub is customer service software that helps you deepen customer relationships. With ticketing, knowledge bases, customer portals, and AI-powered automation — all on the HubSpot CRM platform — you'll deliver service that scales.
Strengths
Limitations
Customer Support Teams
Scale support without adding headcount using intelligent routing, custom views, SLAs, and real-time analytics.
Customer Success Managers
Manage their book of business, build customer health scores, and drive proactive retention and upsell.
Service Leaders
Track customer satisfaction trends and measure ROI, with 72% saying HubSpot increased customer lifetime value.
HubSpot Service Hub offers a free plan, with paid plans starting at $10/mo.
Yes, HubSpot Service Hub offers a free trial.
Yes, HubSpot Service Hub provides an API for developers.
HubSpot Service Hub is available on Web.
HubSpot Service Hub integrates with HubSpot CRM, Slack, Microsoft Teams, Zoom.
HubSpot Service Hub is offered as a cloud-based (SaaS) deployment.
Advanced features are locked behind higher-tier plans and costs rise quickly as teams scale Also, Expensive per-seat pricing; the Starter-to-Professional jump is steep and adding seats is costly
HubSpot Service Hub is best suited for Customer Support Teams, Customer Success Managers, Service Leaders.
Common uses for HubSpot Service Hub include scaling customer support with ai, proactive customer retention, ticket management and routing, customer self-service.
HubSpot Service Hub's published plans · verified Aug 29, 2026
$0/mo
$20/mo
$100/mo
$150/mo
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