Customer Support
16 tools found
How to Choose the Best Customer Support Software
Support tools shape customer satisfaction. Compare:
- Channels: Email, chat, phone, social, in-app messaging
- AI features: Auto-responses, smart routing, sentiment analysis
- Knowledge base: Self-service portal with search
- SLA tracking: First-response time, resolution time
- Reporting: CSAT, NPS, ticket volume, agent performance
Pricing Model
Modern customer support software
4.5 (182)
Freemium from FreeWeb, iOS, Android
1301 upvotesCustomer Support
Customer service platform for growing teams
4.6 (146)
Free Trial from $20/user/moWeb, iOS, Android
1048 upvotesCustomer Support
Customer service platform for e-commerce
4.7 (128)
Free Trial from $10/moWeb, iOS, Android
916 upvotesCustomer Support
IntercomFeatured
AI-first customer service platform
4.5 (68)
Free Trial from $39/seat/moWeb, iOS, Android
299 upvotesCustomer Support
ZendeskFeatured
Customer service software
4.4 (72)
Free Trial from $19/agent/moWeb, iOS, Android
291 upvotesCustomer Support
Personal knowledge base & note-taking
4.8 (55)
Freemium from FreeMac, Windows, Linux, iOS, Android
218 upvotesProject Management
Premium live chat & help desk software
4.5 (48)
Free Trial from $20/moWeb, iOS, Android, Mac, Windows
228 upvotesCustomer Support
AI marketing copilot
4.5 (50)
Free Trial from $39/moWeb, Chrome Extension
223 upvotesAI & Machine Learning
Customer messaging platform
4.6 (48)
Freemium from FreeWeb, iOS, Android, Mac, Windows
203 upvotesCustomer Support
Live chat & AI chatbot for websites
4.7 (43)
Freemium from FreeWeb, iOS, Android
183 upvotesCustomer Support
Email & customer collaboration platform
4.5 (52)
Free Trial from $19/seat/moWeb, iOS, Android, Mac, Windows
185 upvotesCustomer Support
Email marketing & online marketing software
4.0 (55)
Free Trial from $12/moWeb, iOS, Android
189 upvotesEmail Marketing
TT Grid: Customer Support
Tools plotted by market presence and user satisfaction. Leaders combine high ratings with broad adoption.
Satisfaction ↑
High Performers
Leaders
Niche
Contenders
Market Presence →