Customer service platform for e-commerce
Data verified Aug 29, 2026
Gorgias is the #1-rated customer service platform for e-commerce brands. Deep Shopify integration lets agents see order history, issue refunds, and cancel orders without leaving the support ticket — used by 15,000+ DTC brands.
Strengths
Limitations
Ecommerce & Shopify Brands
Power customer conversations with live Shopify data and native order, customer, and product access built into every ticket.
Customer Support Teams
Automate repetitive tickets and get real-time AI coaching so agents can focus on high-impact work.
Customer Service Leaders
Hit automation targets like 50% in 50 days while tracking revenue attribution across the team.
Gorgias starts at $10/mo (Contact Sales).
Yes, Gorgias offers a free trial of 7 days.
Yes, Gorgias provides an API for developers.
Gorgias is available on Web, iOS, Android.
Gorgias integrates with Shopify, Recharge, Klaviyo, Yotpo, Email, SMS, WhatsApp, Instagram, and more.
Gorgias is offered as a cloud-based (SaaS) deployment.
Ticket-based pricing creates unpredictable, spiking bills during peak seasons, with overages turning $300 plans into $1,000+ invoices Also, AI Agent tickets are effectively double-billed — you pay both the helpdesk ticket fee and a per-resolution AI fee (~$0.60–$1.27 per conversation)
Gorgias is best suited for Ecommerce & Shopify Brands, Customer Support Teams, Customer Service Leaders.
Common uses for Gorgias include automate routine customer support tickets, turn browsers into buyers and drive sales through conversations, manage omnichannel customer conversations from one inbox, increase average order value through ai-driven upsells.
Gorgias's published pricing · verified Aug 29, 2026
$10/mo
See what people actually pay for Gorgias
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AI-first customer service platform
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