Customer service platform for growing teams
Data verified Aug 29, 2026
Help Scout is the customer service platform built for teams that care deeply about the customer experience. Clean shared inbox, searchable knowledge base, and live chat widget — all with an interface that makes support feel human, not transactional.
Strengths
Limitations
Customer Support Teams
Handle all support conversations in one place with shared context and collaboration, responding to 56% more messages in their first year.
Support Managers
Use reporting to understand volume across channels, response times, and individual and team performance.
Ecommerce Teams
Manage support from social and Shopify inside Help Scout and support full customer accounts.
Help Scout offers a free plan, with paid plans starting at $20/user/mo.
Yes, Help Scout offers a free trial of 15 days.
Yes, Help Scout provides an API for developers.
Help Scout is available on Web, iOS, Android.
Help Scout integrates with Shopify, Social.
Help Scout is offered as a cloud-based (SaaS) deployment.
No native phone/voice or advanced chat channels (e.g. WhatsApp) for real-time support Also, Reporting and analytics are basic/shallow, with advanced reports gated to higher tiers
Help Scout is best suited for Customer Support Teams, Support Managers, Ecommerce Teams.
Common uses for Help Scout include managing customer support conversations, automating support with ai agents, embedded self-service and live chat via beacon, in-app onboarding and feedback collection.
Help Scout's published pricing · verified Aug 29, 2026
$20/user/mo
See what people actually pay for Help Scout
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Customer service platform for e-commerce
AI-first customer service platform
Customer service software
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