Crisp
Customer messaging platform
Data verified Oct 12, 2026
Editorial Verdict
AI-researched, not hands-on testedCrisp's automation flexibility and API are genuinely powerful enough to act as a mini back-office for support teams. The honest friction: the app and email notifications have reported stability issues (transcripts sometimes stop arriving), there's no way to separate multiple conversations with the same customer, and satisfaction reportedly declines as teams scale past ~50 employees.
Reviewed by AIToolPundit Editorial Team · last verified October 2026
About Crisp
Crisp is an all-in-one customer messaging platform that brings live chat, chatbots, video calls, and a help center together. Used by 600,000+ brands, Crisp provides everything you need to delight customers from one beautiful inbox.
Screenshots
Commonly Cited Strengths & Limitations
Strengths
- Flexibility and level of automations
- Powerful API usable as a mini-backoffice
- Size of the chat widget
Limitations
- Unstable app and email notifications, with chat transcripts sometimes ceasing to arrive
- 'Never-ending conversations' — no way to keep separate conversations with the same customer
- Search cannot find exact matches like order IDs or specific strings
- Unpredictable pricing escalations and surprise fees for advanced triggers, agents or integrations
- Advanced automation/workflow setup is not beginner-friendly
- Email inbox can't render rich HTML emails, showing them as unreadable plain text
- Satisfaction declines as teams scale beyond ~50 employees
Common Use Cases
- Customer Support
- Inbound Sales
- Marketing
Details
- Pricing Model
- Free Trial
- Starting Price
- Free
- Founded
- 2015
- Team Size
- 11-50
- Headquarters
- France
- Platforms
- WebiOSAndroidMacWindows
- Category
- Customer Support
Who is Crisp for?
Customer Support Teams
Deliver cross-channel support experiences using modern messaging and AI automation.
Inbound Sales Teams
Automate the sales pipeline using chatbots and AI workflows to sell more.
Marketing Teams
Retarget customers by sending marketing emails and in-app messages.
Frequently Asked Questions
How much does Crisp cost?
Crisp starts at Free (Free Trial).
Does Crisp offer a free trial?
Yes, Crisp offers a free trial.
Does Crisp have an API?
Yes, Crisp provides an API for developers.
What platforms does Crisp support?
Crisp is available on Web, iOS, Android, Mac, Windows.
What does Crisp integrate with?
Crisp integrates with WhatsApp, Messenger, Instagram, Email, Web chat widget.
Is Crisp cloud-based or self-hosted?
Crisp is offered as a cloud-based (SaaS) deployment.
What are the downsides of Crisp?
Unstable app and email notifications, with chat transcripts sometimes ceasing to arrive Also, 'Never-ending conversations' — no way to keep separate conversations with the same customer
Who is Crisp best for?
Crisp is best suited for Customer Support Teams, Inbound Sales Teams, Marketing Teams.
What can I use Crisp for?
Common uses for Crisp include customer support, inbound sales, marketing.
How does Crisp compare to Layerpath?
Crisp and Layerpath are both used for customer support -- specifically customer support tools. See the full side-by-side comparison for pricing and feature differences.
Key Features
- AI AgentsBuild no-code AI Agent workflows trained on your content to automate customer support across channels.
- Shared InboxCentralizes all inbound conversations from every channel into one collaborative inbox.
- Knowledge BaseCreate and manage a branded help center so customers can find answers themselves.
- Chat WidgetAdd a real-time chat widget to your website, web app, or native iOS, Android, and React apps.
- Support CRMSynchronize leads and customer data in a built-in CRM with access to past interactions.
- Artificial IntelligenceSmart replies, auto-summaries, writing tools, and a support copilot trained on your content.
- AnalyticsDay-by-day metrics on how your support team performs to identify what to optimize.
- AutomationsCraft no-code internal workflows to speed up replies and reduce manual work.
Integrations
Technical Details
- Deployment
- Cloud
- API
- Available
- Free Trial
- Yes
Official Pricing
Crisp's published plans · verified Oct 12, 2026
Crisp Plus
Contact Sales
- AI Agent builder
Pricing shown above is sourced from Crisp's own published plans as of Oct 12, 2026 and can change at any time -- confirm current pricing on Crisp's own site before purchasing.
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