Live chat & AI chatbot for websites
Data verified Aug 29, 2026
Tidio is a powerful live chat and chatbot platform used by 300,000+ businesses. With Lyro AI chatbot that resolves up to 70% of customer questions automatically, Tidio helps small businesses provide enterprise-level support.
Strengths
Limitations
Customer Support Teams
Automates boring tasks so agents can focus on priority customers and develop more technical skills instead of being replaced.
SMBs
Uses Tidio's #1 AI agent for SMBs to scale customer service without sacrificing trust or authenticity.
Enterprise brands
Large brands like ADT Security, Praktiker, and Gecko Hospitality run customer service on Tidio with custom AI solutions and SOC 2 & HIPAA compliance.
Yes, Tidio is free to use.
Yes, Tidio provides an API for developers.
Tidio is available on Web, iOS, Android.
Tidio integrates with Shopify, WordPress, Wix, Mailchimp, Zapier.
Tidio is offered as a cloud-based (SaaS) deployment.
Layered pricing (Customer Service plans plus separate Lyro AI and Flows add-ons) makes monthly bills unpredictable Also, Conversation limits are reached faster than expected, forcing upgrades or add-ons
Tidio is best suited for Customer Support Teams, SMBs, Enterprise brands.
Common uses for Tidio include customer service automation, lead capture and sales, booking calls and appointments, ticket management across channels.
Tidio's published plans · verified Aug 29, 2026
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Customer service platform for growing teams
Customer service platform for e-commerce
AI-first customer service platform
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