Tidio
Live chat & AI chatbot for websites
Data verified Sep 24, 2026
Editorial Verdict
AI-researched, not hands-on testedTidio's Lyro AI genuinely resolves real volume -- 67% of conversations instantly, backed by a 4.6 G2 rating across 1,900+ reviews. The honest catch: layered pricing (Customer Service plus separate Lyro and Flows add-ons) makes bills unpredictable, and when the AI conversation quota is hit, support stops entirely rather than degrading gracefully.
Reviewed by AIToolPundit Editorial Team · last verified October 2026
About Tidio
Tidio is a powerful live chat and chatbot platform used by 300,000+ businesses. With Lyro AI chatbot that resolves up to 70% of customer questions automatically, Tidio helps small businesses provide enterprise-level support.
Screenshots
Commonly Cited Strengths & Limitations
Strengths
- 4.6 rating on G2 with 1,900+ reviews
- 4.8 rating on the Shopify App Store
- Trusted by 300,000+ businesses
- Lyro resolves 67% of conversations instantly
- Free plan forever with no surprise upgrades
- Cancel anytime
Limitations
- Layered pricing (Customer Service plans plus separate Lyro AI and Flows add-ons) makes monthly bills unpredictable
- Conversation limits are reached faster than expected, forcing upgrades or add-ons
- Late-2024 pricing restructure caused some long-running customers' bills to roughly double
- When the Lyro conversation quota is hit, AI support stops entirely rather than degrading gracefully
- Lyro's learning is limited to simple sources like websites/FAQs, not broader knowledge bases
- Separation between Lyro and rule-based Flows prevents a flexible hybrid automation system
- Limited features and only 50 free chats per month on the free plan
- Limited customization options
- AI can reference wrong resources and answer some questions incorrectly
- Thinner integration library than competitors (no native Google Sheets, Telegram, or ChatGPT connection)
- Reports of automatic plan upgrades without permission, refund difficulties, and accounts suspended without warning
Common Use Cases
- Customer service and support
- Sales and product recommendations
- Lead capture and qualification
- Cart recovery
- Booking calls
- Order updates
- Ticketing and help desk
Details
- Pricing Model
- Freemium
- Starting Price
- $29/mo
- Founded
- 2013
- Team Size
- 201-500
- Headquarters
- Szczecin, Poland
- Platforms
- WebiOSAndroid
- Category
- Customer Support
Who is Tidio for?
Customer support teams
Use the help desk, multichannel inbox, and ticketing workflows to organize support and let Lyro resolve routine conversations.
Ecommerce store owners
Run Lyro on Shopify to recommend products from live inventory, recover carts, and attribute revenue to chats.
Sales and marketing teams
Use Flows and Lyro Smart Actions to capture leads, close sales, and book calls even when offline.
Frequently Asked Questions
Is Tidio free?
Tidio offers a free plan, with paid plans starting at $29/mo.
Does Tidio have an API?
Yes, Tidio provides an API for developers.
What platforms does Tidio support?
Tidio is available on Web, iOS, Android.
What does Tidio integrate with?
Tidio integrates with Shopify, WordPress, Wix, Instagram, Messenger, WhatsApp.
Is Tidio cloud-based or self-hosted?
Tidio is offered as a cloud-based (SaaS) deployment.
What are the downsides of Tidio?
Layered pricing (Customer Service plans plus separate Lyro AI and Flows add-ons) makes monthly bills unpredictable Also, Conversation limits are reached faster than expected, forcing upgrades or add-ons
Who is Tidio best for?
Tidio is best suited for Customer support teams, Ecommerce store owners, Sales and marketing teams.
What can I use Tidio for?
Common uses for Tidio include customer service and support, sales and product recommendations, lead capture and qualification, cart recovery.
How does Tidio compare to Layerpath?
Tidio and Layerpath are both used for customer support -- specifically customer support tools. See the full side-by-side comparison for pricing and feature differences.
Key Features
- Lyro AI AgentAI agent trained on verified data sources that answers only from your data and hands complex cases to your team.
- Lyro Smart ActionsHandles tasks like order updates and lead qualification by integrating with external systems to take real-time action.
- Product recommendationsConnects to your store inventory and pulls your product catalog in real time to match recommendations to what you sell.
- AI-driven email resolutionsScans incoming emails and solves common problems in seconds.
- Data-backed answersGrounds every reply in your website, help center, and product data, saying so and handing off when unsure.
- MultilanguageDetects each customer's language and answers naturally in it across chat and email.
- Smart redirectionsRecognizes when a conversation needs judgment and routes it to the right person with full context.
- Live typing previewShows what visitors are typing before they hit send so agents can prepare answers.
- AI Reply AssistantDrafts, expands, and polishes agent replies in one click to keep tone consistent.
- Ticketing workflowsTurns chats and emails into tickets with priorities, tags, spam management, and smart views.
- Live visitor listShows who is on your site in real time so you can start conversations before they leave.
- Multichannel inboxCombines Live Chat, email, Instagram, Messenger, and WhatsApp in one shared inbox with unified customer history.
- Automatic chat assignmentRoutes new conversations to the right operator or department automatically.
- FlowsProactive automations that capture leads, close sales, and book calls even when you're offline.
- Revenue attributionShows what each chat earned across sales, leads, and bookings in one report.
- Cart recoveryRecovers abandoned carts mid-conversation.
- Guardrails and audit logs
Integrations
Technical Details
- Deployment
- Cloud
- API
- Available
- Free Plan
- Available
Official Pricing
Tidio's published plans · verified Sep 24, 2026
Free
$0/mo
- Free plan forever
Paid
$29/mo
- No surprise upgrades
Enterprise
Contact Sales
- Custom AI Agents
- Priority SLAs
- Deep integrations with your stack
Pricing shown above is sourced from Tidio's own published plans as of Sep 24, 2026 and can change at any time -- confirm current pricing on Tidio's own site before purchasing.
Full Tidio pricing breakdown, free plan and cheaper alternatives →
Real Pricing from Verified Users
See what people actually pay for Tidio
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