Tidio Lyro

AI customer service agent that resolves questions using only your own knowledge base

Data verified Oct 24, 2026

Pundit
Score

Price: $0.5 per conversation
Try it free: Free plan
Best for: Customer support teams

About Tidio Lyro

Tidio Lyro is a conversational AI support agent for small and mid-sized businesses, especially ecommerce, that answers customer questions using only the content and guidance you provide so it stays on-brand and avoids hallucinated answers. It sets up without coding, connects to your existing stack (Zendesk, Intercom, Salesforce and 20+ platforms) with no migration, and hands off to human agents on complex or sensitive cases. Its differentiator is per-conversation pricing with unlimited replies inside each conversation and a claimed ~67% average resolution rate.

Screenshots

Commonly Cited Strengths & Limitations

Strengths

Connects with your current stack without migration
No credit card required to start
Unlimited Lyro replies handle multiple questions per conversation without extra cost
Averages a 75% resolution rate
Grounded in your content so it doesn't make things up
Flexible human handoff and escalation

Limitations

Integrations available only with Tidio Premium

Common Use Cases

Automate customer service and resolve customer questions
Automate responses to frequently asked questions
Order updates and lead qualification
Product recommendations for shoppers
Capture and qualify leads 24/7

Details

Pricing Model: Freemium
Starting Price: $0.5 per conversation
Team Size: Small Business, Enterprise
Category: Customer Support

Who is Tidio Lyro for?

Customer support teams

Use Lyro to automate FAQ responses and free up agents for cases needing a personalized approach.

Ecommerce stores

Use Lyro to guide shoppers to products and automate order updates.

Frequently Asked Questions

Is Tidio Lyro free?

Tidio Lyro offers a free plan, with paid plans starting at $0.5 per conversation.

Does Tidio Lyro offer a free trial?

Yes, Tidio Lyro offers a free trial.

Does Tidio Lyro have an API?

Yes, Tidio Lyro provides an API for developers.

What does Tidio Lyro integrate with?

Tidio Lyro integrates with Zendesk, Intercom, Salesforce, MCP.

Is Tidio Lyro cloud-based or self-hosted?

Tidio Lyro is offered as a cloud-based (SaaS) deployment.

What are the downsides of Tidio Lyro?

Integrations available only with Tidio Premium

Who is Tidio Lyro best for?

Tidio Lyro is best suited for Customer support teams, Ecommerce stores.

What can I use Tidio Lyro for?

Common uses for Tidio Lyro include automate customer service and resolve customer questions, automate responses to frequently asked questions, order updates and lead qualification, product recommendations for shoppers.

How does Tidio Lyro compare to Waplify?

Tidio Lyro and Waplify are both used for customer support -- specifically customer support tools. See the full side-by-side comparison for pricing and feature differences.