LiveChat
VerifiedDealPremium live chat & help desk software
Data verified Oct 12, 2026
Editorial Verdict
AI-researched, not hands-on testedLiveChat is genuinely quick to set up with reliable, bug-free performance and reporting users call strong. The honest catch: there's no permanent free plan, AI automation (ChatBot) is sold as a separate paid product on top, and the mobile app is noticeably less capable than the desktop version.
Reviewed by AIToolPundit Editorial Team · last verified October 2026
About LiveChat
LiveChat is a premium customer service software for ecommerce and SaaS. Trusted by 36,000+ businesses including IKEA, Adobe, and PayPal, LiveChat helps teams convert leads and delight customers with real-time conversations.
Screenshots
Commonly Cited Strengths & Limitations
Strengths
- Easy to set up
- SOC 2 Type 2 security with GDPR and CCPA compliance
- Works across 200+ eCommerce and CMS platforms
Limitations
- Pricing is considered expensive, especially per-agent and for small businesses
- No permanent free plan
- AI automation (ChatBot) is a separate paid product bought on top
- Mobile app is limited and less capable than competitors
- Delayed or missed message notifications
- Occasional performance lag and disconnections during high usage
- Limited file/screenshot upload in chats
- Some want deeper reporting and automation capabilities
- No customer portal for ticket tracking
Common Use Cases
- Live chat sales and conversion rate optimization for eCommerce
- Recovering abandoned carts and engaging returning visitors
- 24/7 customer support with AI agents
- Lead capture and qualification
- Ticketing and follow-up support
Details
- Pricing Model
- Free Trial
- Starting Price
- $19/user/month
- Founded
- 2002
- Team Size
- From a team of one to teams of hundreds (small teams and enterprise)
- Headquarters
- Wroclaw, Poland
- Platforms
- WebiOSAndroidMacWindows
- Category
- Customer Support
Who is LiveChat for?
eCommerce store owners
Watch live cart updates, answer customer questions, and track sales attributed to chats on Shopify, WooCommerce, and other stores.
Customer service teams
Use the AI Agent to serve customers 24/7, automate order-status questions, and save requests as tickets for follow-up.
Sales and growth teams
Qualify leads, start chats based on visitor behavior, and measure attributed revenue from AI and human agents.
Frequently Asked Questions
How much does LiveChat cost?
LiveChat starts at $19/user/month (Free Trial).
Does LiveChat offer a free trial?
Yes, LiveChat offers a free trial of 14 days.
Does LiveChat have an API?
Yes, LiveChat provides an API for developers.
What platforms does LiveChat support?
LiveChat is available on Web, iOS, Android, Mac, Windows.
What does LiveChat integrate with?
LiveChat integrates with Shopify, WhatsApp, Facebook Messenger, MCP, WordPress, Google Tag Manager, WooCommerce.
Is LiveChat cloud-based or self-hosted?
LiveChat is offered as a cloud-based (SaaS) deployment.
What are the downsides of LiveChat?
Pricing is considered expensive, especially per-agent and for small businesses Also, No permanent free plan
Who is LiveChat best for?
LiveChat is best suited for eCommerce store owners, Customer service teams, Sales and growth teams.
What can I use LiveChat for?
Common uses for LiveChat include live chat sales and conversion rate optimization for ecommerce, recovering abandoned carts and engaging returning visitors, 24/7 customer support with ai agents, lead capture and qualification.
How does LiveChat compare to Layerpath?
LiveChat and Layerpath are both used for customer support -- specifically customer support tools. See the full side-by-side comparison for pricing and feature differences.
Key Features
- Real-time visitor monitoringSee who's on your website right now, which pages they browse, and spot returning visitors and conversion opportunities.
- Customer profilesKeep phone numbers, emails, and custom fields together in one customer profile.
- Live cart updatesPreview cart contents, recent orders, and payment status inside the conversation.
- Sales tracking & attributionTrack sales from chats and compare attributed revenue, orders, and conversion rates for AI and human agents.
- AI AgentAnswers customer questions 24/7, recommends products, and handles recurring questions when your team is busy or offline.
- Order status automationConnect Shopify, WooCommerce, or other order systems so AI can check order status in chat.
- Chat handoff & ticketingTransfer chats to the right person or create a ticket with the conversation attached for follow-up.
- Lead capture & qualificationSet qualification questions, collect visitor needs and contact details, and route conversations to the right person.
- CampaignsStart chats based on visitor behavior to engage and sell automatically.
- ReportingMonitor team performance, response times, and customer satisfaction over time.
- Custom routingCustomize routing across agents and departments to match your operations.
Integrations
Technical Details
- Deployment
- Cloud
- API
- Available
- Free Trial
- 14 days
Official Pricing
LiveChat's published plans · verified Oct 12, 2026
Run live chat without a dedicated team
$19/mo
- Billed annually
- $19/user/month
- Let AI handle recurring questions, step in when needed, and save requests for later
Supervise your team's conversations
$79/mo
- Billed annually
- $79/user/month
- Monitor chats, review AI conversations, and track response times and team performance
Route customers across departments
$79/mo
- Billed annually
- $79/user/month
- Customize routing across agents and departments to match your operations
Pricing shown above is sourced from LiveChat's own published plans as of Oct 12, 2026 and can change at any time -- confirm current pricing on LiveChat's own site before purchasing.
Full LiveChat pricing breakdown, free plan and cheaper alternatives →
Real Pricing from Verified Users
See what people actually pay for LiveChat
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