Premium live chat & help desk software
Data verified Aug 29, 2026
LiveChat is a premium customer service software for ecommerce and SaaS. Trusted by 36,000+ businesses including IKEA, Adobe, and PayPal, LiveChat helps teams convert leads and delight customers with real-time conversations.
Strengths
Limitations
Online retailers
Use live chat to recommend products and offer quick consultations, boosting average order value and conversion.
Customer support teams
Handle all customer messages in one app with instant access to customer info to deliver premium support.
Real estate agents
Let customers book property showings instantly through chat to fit their tight schedules.
LiveChat starts at $20/mo (Free Trial).
Yes, LiveChat offers a free trial of 14 days.
Yes, LiveChat provides an API for developers.
LiveChat is available on Web, iOS, Android, Mac, Windows.
LiveChat integrates with WordPress, Squarespace, Mailchimp, Shopify, BigCommerce, ChatBot.com.
LiveChat is offered as a cloud-based (SaaS) deployment.
Pricing is considered expensive, especially per-agent and for small businesses Also, No permanent free plan
LiveChat is best suited for Online retailers, Customer support teams, Real estate agents.
Common uses for LiveChat include increase online sales, improve customer satisfaction, automate customer service.
LiveChat's published pricing · verified Aug 29, 2026
$20/mo
See what people actually pay for LiveChat
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Customer service platform for growing teams
Customer service platform for e-commerce
AI-first customer service platform
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