Cognigy
Enterprise conversational and generative AI platform for automating customer service.
About Cognigy
Cognigy is an enterprise AI platform that deploys AI Agents to handle customer interactions across voice, chat, and messaging channels using natural language understanding, LLMs, and knowledge bases to deliver personalized responses. It also augments live contact center agents with real-time AI coaching, instant knowledge access, and language translation. Built for enterprise-scale contact centers, it integrates with existing contact center and business systems to automate millions of interactions.
Screenshots
Common Use Cases
- Automating customer self-service across voice and chat channels
- Assisting live contact center agents with real-time AI support
- Scaling enterprise contact centers to handle millions of interactions
- Enhancing sales and marketing engagement with proactive AI
Details
- Pricing Model
- Contact Sales
- Team Size
- Enterprise
- Category
- Customer Support
Key Features
- Agentic AIBuilds and manages an agentic AI workforce that can understand, decide, and resolve customer requests.
- Knowledge AIGrounds AI Agent responses in a knowledge base to deliver accurate answers.
- Natural Language Understanding (NLU)Uses LLMs to boost intent and entity recognition for more human-like understanding.
- AI Ops & OrchestrationOrchestrates and operates AI Agents across the contact center.
- Voice & Chat AI AgentsDelivers phone, chat, and messaging conversations across digital channels.
- Multimodal CXSupports customer experiences across multiple modalities and channels.
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