🛒For E-commerce

Best Customer Support Tools for E-commerce in 2026

We've curated the 10 best customer support tools that work best for e-commerce. Compare features, pricing, and real user reviews.

Tidio

Live chat & AI chatbot for websites

4.7 (43)

Freemium from FreeWeb, iOS, Android

183 upvotesCustomer Support

Help Scout

Customer service platform for growing teams

4.6 (146)

Free Trial from $20/user/moWeb, iOS, Android

1048 upvotesCustomer Support

Crisp

Customer messaging platform

4.6 (48)

Freemium from FreeWeb, iOS, Android, Mac, Windows

203 upvotesCustomer Support

Freshdesk

Modern customer support software

4.5 (182)

Freemium from FreeWeb, iOS, Android

1301 upvotesCustomer Support

IntercomFeatured

AI-first customer service platform

4.5 (68)

Free Trial from $39/seat/moWeb, iOS, Android

299 upvotesCustomer Support

LiveChat

Premium live chat & help desk software

4.5 (48)

Free Trial from $20/moWeb, iOS, Android, Mac, Windows

228 upvotesCustomer Support

Front

Email & customer collaboration platform

4.5 (52)

Free Trial from $19/seat/moWeb, iOS, Android, Mac, Windows

185 upvotesCustomer Support

ZendeskFeatured

Customer service software

4.4 (72)

Free Trial from $19/agent/moWeb, iOS, Android

291 upvotesCustomer Support

HubSpot Service Hub

Customer service software by HubSpot

4.4 (57)

Freemium from FreeWeb

229 upvotesCustomer Support

Drift

Conversational marketing & sales platform

4.4 (57)

Paid from $2,500/moWeb

214 upvotesCustomer Support

Curated for founders

Best Customer Support Tools for E-commerce in 2026

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