SmartSuite

One AI-native work platform to run GRC, IT, projects, and business operations.

Data verified Nov 3, 2026

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Try it free: Free plan
Best for: GRC & Risk Teams

About SmartSuite

SmartSuite is an AI-native work management platform (a "Work OS") that unifies data, automation, permissions, and reporting so teams can build and scale workflows across an organization. It ships purpose-built solution suites for Governance/Risk/Compliance & Resilience, IT Service Delivery, Project & Portfolio Management, and Business Operations, making it well suited to regulated mid-market and enterprise teams that want to reduce tool sprawl. Its main differentiator is combining no-code, configurable solution suites with enterprise-grade governance controls (SOC 2 Type II, ISO 27001, GDPR, HIPAA alignment) and U.S./EU data residency in a single connected environment.

Screenshots

Commonly Cited Strengths & Limitations

Strengths

Highly flexible and configurable
Praised ease of use
Strong, responsive customer support

Limitations

Mobile apps are reported as slow and buggy
Steep learning curve for non-technical users once using linked records, lookups, rollups, and formulas
Per-user pricing can add up for small teams where everyone uses it
Performance can slow with very large datasets (e.g. 10,000+ records)
No foldering system to organize Solutions, so it gets messy at scale
No dark mode

Common Use Cases

GRC and resilience management
Compliance and audit management
IT service management (ITSM)
IT asset and operations management
Project and portfolio management
Business operations (finance, legal, HR, marketing, procurement, sales)

Details

Pricing Model: Free Trial
Team Size: Startups, Mid-Market, Enterprise
Category: Developer Tools

Who is SmartSuite for?

GRC & Risk Teams

Standardize risk, compliance, audit, and resilience workflows in one connected system.

IT Service Teams

Deliver IT services—requests, incidents, changes, and assets—on one connected platform.

Project & Portfolio Managers

Connect project execution to portfolio strategy across tasks, risks, goals, and OKRs.

Business Operations Teams

Manage finance, legal, HR, marketing, procurement, and sales workflows on a unified platform.

Frequently Asked Questions

Is SmartSuite free?

SmartSuite offers a free plan.

Does SmartSuite offer a free trial?

Yes, SmartSuite offers a free trial of 14 days.

Does SmartSuite have an API?

Yes, SmartSuite provides an API for developers.

Is SmartSuite cloud-based or self-hosted?

SmartSuite is offered as a cloud-based (SaaS) deployment.

What are the downsides of SmartSuite?

Mobile apps are reported as slow and buggy Also, Steep learning curve for non-technical users once using linked records, lookups, rollups, and formulas

Who is SmartSuite best for?

SmartSuite is best suited for GRC & Risk Teams, IT Service Teams, Project & Portfolio Managers.

What can I use SmartSuite for?

Common uses for SmartSuite include grc and resilience management, compliance and audit management, it service management (itsm), it asset and operations management.

How does SmartSuite compare to Airtable?

SmartSuite and Airtable are both used for developer tools -- specifically no-code tools. See the full side-by-side comparison for pricing and feature differences.