We've compared 2 tools across pricing, features, ratings, and reviews to help you make an informed decision. No paid placements — just facts.
Compare different tools →| Feature |  HubSpot Service Hub Customer Support |  Freshworks CRM CRM & Sales |
|---|---|---|
| Rating | No reviews yet | No reviews yet |
| Pricing |
as of Aug 29, 2026 |
as of Aug 29, 2026 |
| Pricing Model | Freemium | Freemium |
| Free Plan |
| Free Trial | Yes | 21 days |
| API Available |
| Verified | Verified | Verified |
| Founded | 2018 | 2010 |
| HQ | Cambridge, MA | San Mateo, California, United States |
| Team Size | 1000+ | Free plan supports up to 3 users |
| Platforms | Web | WebiOSAndroid |
| Top Integrations | HubSpot CRMSlackMicrosoft TeamsZoom | FreshdeskFreshchatFreshmarketerGoogle Workspace+7 more |
| Key Features |
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| Description | HubSpot Service Hub is customer service software that helps you deepen customer relationships. With ticketing, knowledge bases, customer portals, and AI-powered automation — all on the HubSpot CRM platform — you'll deliver service that scales. | Freshworks CRM is an AI-powered customer relationship management platform designed for growing businesses. It helps sales teams manage leads, track deals, and automate repetitive tasks so they can focus on closing revenue. With built-in phone, email, and chat capabilities, Freshworks CRM provides a 360-degree view of every customer interaction. |
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