Reply vs Freshworks CRM: Which is Better in 2026?
We've compared 2 tools across pricing, features, ratings, and reviews to help you make an informed decision. No paid placements — just facts.
Compare different tools →| Feature | Reply CRM & Sales |  Freshworks CRM CRM & Sales |
|---|---|---|
| Rating | No reviews yet | No reviews yet |
| Pricing | $49/mo as of Sep 23, 2026 |
as of Sep 4, 2026 |
| Pricing Model | Paid | Freemium |
| Free Plan | ||
| Free Trial | 21 days | |
| API Available | ||
| Verified | Verified | |
| Founded | — | 2010 |
| HQ | — | San Mateo, California, United States |
| Team Size | — | Free plan for up to 3 users |
| Platforms | — | WebiOSAndroid |
| Top Integrations | — | SlackZoomZapierFreshdesk |
| Key Features |
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| Description | Reply.io is an AI-powered sales engagement platform that automates multichannel outreach across email, LinkedIn, calls, and SMS, covering the full cycle from sourcing leads to booking meetings. It's built for B2B sales teams, SDRs, and agencies who want to run and scale cold outreach, and its stand-out is Jason, an AI SDR agent that can define an ICP, source prospects, write personalized sequences, and even handle replies end to end. A built-in B2B contact database and email deliverability/health tooling round out the workflow. | Freshworks CRM is an AI-powered customer relationship management platform designed for growing businesses. It helps sales teams manage leads, track deals, and automate repetitive tasks so they can focus on closing revenue. With built-in phone, email, and chat capabilities, Freshworks CRM provides a 360-degree view of every customer interaction. |