Agentforce

Agentforce is Salesforce's AI agent platform for building, deploying, and managing autonomous agents that handle tasks like resolving customer cases, scheduling appointments, qualifying leads, and supporting employees across web, phone, and app channels. Agents use large language models and the Atlas Reasoning Engine to understand context, retrieve trusted business data, and act independently within guardrails, escalating to human agents when needed. It offers low-code and pro-code tools so teams can configure agents without deep coding expertise.