Hugo AI
AI support agent that resolves up to 60% of tickets using your own business data.
About Hugo AI
Hugo AI is a no-code customer support agent that answers questions using a company's own documents, FAQs, knowledge base, and connected tools. It maintains context across multi-turn conversations, connects to live data and performs actions via the Model Context Protocol (MCP), and escalates to human agents with full conversation history when needed. It works with multiple LLMs (Claude, ChatGPT, Llama, or your own model), syncs automatically with helpdesks and CRMs, and hosts data on European servers.
Screenshots
Commonly Cited Strengths & Limitations
Strengths
- Resolves up to 60% of customer requests autonomously
- 24/7 factual responses grounded in your own data
- No coding required to set up and deploy
Common Use Cases
- Automating multi-channel customer service and support resolution
- Human-AI collaboration with seamless escalation to human agents
- No-code deployment of AI automations like ticket triage
- Keeping AI knowledge current by syncing with helpdesks and CRMs
Details
- Pricing Model
- Free Trial
- Starting Price
- $45/mo
- Team Size
- Startup, Business, Enterprise
- Category
- Customer Support
Key Features
- Multi-turn conversation contextMaintains context across conversations rather than treating each message in isolation like a basic chatbot.
- MCP live data access and actionsConnects to your tools through the Model Context Protocol to access live data, perform actions, and fully resolve conversations on its own.
- Smart human escalationKnows when to involve humans and hands off with full conversation context.
- Flexible LLM integrationAdapts to Claude, ChatGPT, Llama, or your own model while keeping you in control of data, tone, and performance.
- No-code deploymentAnyone on the team can train and deploy Hugo in minutes through an intuitive no-code interface, with no developers required.
- Visual drag-and-drop workflow automation
Official Pricing
Hugo AI's published plans
Pay as you go
$0.00/mo
- Plus membership
- Billed per conversation at $0.05 per conversation
Mini
$45/mo
- Plus membership
- Crisp Mini plan: manage all customer emails in one collaborative inbox
- $5 of AI conversations included
Essentials
$95/mo
- Plus membership
Reviews
0 reviews
No reviews yet. Be the first to share your experience!
Switching Stories
Real migration experiences with Hugo AI
Discussion
Ask questions, share tips, or discuss this tool with other users.
No discussion yet. Start the conversation!
Customer service platform for e-commerce
More in Customer Support
Modern customer support software
