Freshworks CRM vs Salesforce: Which is Better in 2026?
We've compared 2 tools across pricing, features, ratings, and reviews to help you make an informed decision. No paid placements — just facts.
Compare different tools →| Feature |  Freshworks CRM CRM & Sales |  Salesforce CRM & Sales |
|---|---|---|
| Rating | No reviews yet | No reviews yet |
| Pricing |
as of Sep 4, 2026 | $25/user/mo as of Oct 3, 2026 |
| Pricing Model | Freemium | Free Trial |
| Free Plan | ||
| Free Trial | 21 days | 30 days |
| API Available | ||
| Verified | Verified | Verified |
| Founded | 2010 | 1999 |
| HQ | San Mateo, California, United States | San Francisco, CA |
| Team Size | Free plan for up to 3 users | SMBs to enterprises |
| Platforms | WebiOSAndroid | WebiOSAndroid |
| Top Integrations | SlackZoomZapierFreshdesk | SlackTableau |
| Key Features |
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| Description | Freshworks CRM is an AI-powered customer relationship management platform designed for growing businesses. It helps sales teams manage leads, track deals, and automate repetitive tasks so they can focus on closing revenue. With built-in phone, email, and chat capabilities, Freshworks CRM provides a 360-degree view of every customer interaction. | Salesforce is the world's most popular CRM, trusted by 150,000+ companies including 90% of the Fortune 500. The Customer 360 platform unites marketing, sales, commerce, service, and IT teams around a single source of truth about every customer. |