New Relic
Intelligent observability platform that monitors, predicts, and helps resolve issues across your entire stack.
Data verified Nov 6, 2026
Score
- Try it free
- Free plan
- Best for
- Site Reliability Engineers
About New Relic
New Relic is a full-stack observability platform for engineering, SRE, and DevOps teams that unifies application performance monitoring, infrastructure, logs, digital experience, AI/agent monitoring, and security in one place. It ties system health to customer experience and revenue, and increasingly leans on AI—including automated remediation and agentic tooling—to surface friction and act on issues before they hit production. It's built for organizations running modern cloud-native and Kubernetes environments who want OpenTelemetry-based, cost-aware monitoring at scale.
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Commonly Cited Strengths & Limitations
Strengths
- Broad, full-stack observability across APM, infrastructure, logs, and digital experience
- Real-time insights into application performance
- Feature-rich platform for complex environments
Limitations
- Complex and unpredictable pricing that can lead to unexpected or sudden bill spikes as data/log ingestion grows
- Expensive at scale, especially for log retention and advanced features like AI alerting
- Overwhelming, feature-heavy UI with a steep learning curve for new users
- Complex initial setup and configuration
- Slow NRQL query performance and perceived limitations in distributed tracing for some services
Common Use Cases
- Application performance monitoring
- Digital experience monitoring
- AI and agentic monitoring
- Infrastructure monitoring
- Log management
- Vulnerability management and security
- Cloud cost management
Details
- Pricing Model
- Freemium
- Team Size
- Small Business, Enterprise
- Category
- Developer Tools
Who is New Relic for?
Site Reliability Engineers
Use the SRE Agent for automated remediation to resolve issues at scale before they impact the bottom line.
Developers
Receive observability insights delivered to AI agents where they work, and connect application performance to customer experience.
Frequently Asked Questions
Is New Relic free?
New Relic offers a free plan.
Does New Relic offer a free trial?
Yes, New Relic offers a free trial.
Does New Relic have an API?
Yes, New Relic provides an API for developers.
What does New Relic integrate with?
New Relic integrates with OpenTelemetry, Kubernetes.
Is New Relic cloud-based or self-hosted?
New Relic is offered as a cloud-based (SaaS) deployment.
What are the downsides of New Relic?
Complex and unpredictable pricing that can lead to unexpected or sudden bill spikes as data/log ingestion grows Also, Expensive at scale, especially for log retention and advanced features like AI alerting
Who is New Relic best for?
New Relic is best suited for Site Reliability Engineers, Developers.
What can I use New Relic for?
Common uses for New Relic include application performance monitoring, digital experience monitoring, ai and agentic monitoring, infrastructure monitoring.
How does New Relic compare to JotURL?
New Relic and JotURL are both used for developer tools -- specifically analytics & bi tools. See the full side-by-side comparison for pricing and feature differences.
Key Features
- SRE AgentMoves beyond assistance to automated remediation of issues.
- Session Replay with AIUses AI to identify user friction points without searching through video.
- Cloud Cost VisibilityProvides real-time visibility into multi-cloud and Kubernetes spend.
- AI and Agentic MonitoringControls behavior and token usage across the AI stack and monitors every model and agent interaction in real time.
- OpenTelemetryFuture-proofs observability on a universal, open standard for every signal.
- Agentic PlatformDelivers observability insights to AI agents where engineers work.
- APMConnects application performance to customer experience and revenue to protect revenue and reduce MTTR.
- Digital Experience MonitoringUses AI to pinpoint session friction and UX flaws before they impact margins.
- Infrastructure MonitoringManages cloud-native and K8s environments with infra health tied to applications.
- Log ManagementScales logging strategy cost by querying data in place for instant data search.
- SecurityUnified vulnerability management that prioritizes and resolves risks using production impact and AI reasoning.
Integrations
Technical Details
- Deployment
- Cloud
- Target Market
- B2B
- API
- Available
- Free Trial
- Yes
- Free Plan
- Available
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