Raya

The autonomous AI customer service teammate that resolves support tickets end-to-end, 24/7.

Data verified Sep 4, 2026

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About Raya

Raya by Teammates.ai is an autonomous AI customer service teammate that resolves support tickets across WhatsApp, email, phone, Slack, Teams, live chat, and social media in 50+ languages, with particular strength in Arabic dialects. She takes real actions such as refunds, order lookups, and account changes, syncs with CRM and ticketing systems, and escalates complex issues to human agents only when needed. Raya includes human-in-the-loop approvals, behavioral guardrails, and full audit trails, and shares context with the other AI teammates Adam and Sara.

Screenshots

Commonly Cited Strengths & Limitations

Strengths

Works 24/7 and never sleeps
Supports 50+ languages with strong Arabic dialect coverage
Takes real actions like refunds and order lookups
Shares full context in under 10 seconds
Free plan forever with no credit card required
Human-in-the-loop approvals and full auditability

Limitations

Headline performance claims (e.g. 78% tickets resolved, handle time 26 hrs to 38 min) are all vendor self-claims with no verifiable Reddit, G2, or Capterra reviews
Stats are internally inconsistent (homepage says 78% while the Raya page says up to 85%)
Credit-wallet pricing is easy to under-budget once real ticket volume hits
Splitting focus across support, sales, and hiring means less depth than a dedicated support specialist
Young company (founded 2025), so buyers take the resolution rate largely on faith

Common Use Cases

Resolving support tickets
Processing refunds
Order lookups
Account changes
Scheduling follow-ups
Updating CRM records
Escalating urgent issues
Handling returns and refunds

Details

Pricing Model: Freemium
Starting Price: $25/mo
Headquarters: Dubai, United Arab Emirates
Category: CRM & Sales

Who is Raya for?

Customer Support Teams

Offloads repetitive inquiries so agents can focus on complex, high-value support work.

Enterprises

Deploy Raya with human-in-the-loop approvals, guardrails, and full audit trails, testable via an Enterprise Sandbox.

Arabic-speaking businesses

Serves customers with outstanding performance across all Arabic dialects alongside 50+ languages.

Frequently Asked Questions

Is Raya free?

Raya offers a free plan, with paid plans starting at $25/mo.

Does Raya have an API?

Yes, Raya provides an API for developers.

What does Raya integrate with?

Raya integrates with WhatsApp, Email, Phone, Slack, Microsoft Teams, Live Chat, CRM, Helpdesk.

Is Raya cloud-based or self-hosted?

Raya is offered as a cloud-based (SaaS) deployment.

What are the downsides of Raya?

Headline performance claims (e.g. 78% tickets resolved, handle time 26 hrs to 38 min) are all vendor self-claims with no verifiable Reddit, G2, or Capterra reviews Also, Stats are internally inconsistent (homepage says 78% while the Raya page says up to 85%)

Who is Raya best for?

Raya is best suited for Customer Support Teams, Enterprises, Arabic-speaking businesses.

What can I use Raya for?

Common uses for Raya include resolving support tickets, processing refunds, order lookups, account changes.

How does Raya compare to Layerpath?

Raya and Layerpath are both used for crm & sales -- specifically customer support tools. See the full side-by-side comparison for pricing and feature differences.