MonkeyLearn

No-code text analytics for sentiment analysis and topic classification

Data verified Sep 7, 2026

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About MonkeyLearn

MonkeyLearn is a no-code text analytics platform for building custom sentiment analysis, topic classification, keyword extraction, and intent detection models without writing machine learning code. Users train models on their own labeled data through a visual interface and run text through classifiers via an API, SDKs, or third-party integrations. Medallia acquired the product in 2022 and folded it into the Medallia Experience Cloud, and the monkeylearn.com domain now redirects to Medallia.

Screenshots

Commonly Cited Strengths & Limitations

Strengths

Ranked "leader" by top analysts
No training required to use the AI tools
Adapts to complex, global program structures

Limitations

No longer an independent product after Medallia acquisition; domain redirects to Medallia

Common Use Cases

Grow revenue and retention
Drive impact across key moments
Reduce costs and drivers of friction
Reduce risk and liability
Customer experience management and orchestration
Employee listening and activation
Contact center quality management
Market research

Details

Pricing Model: Contact Sales
Team Size: Small Business
Category: Customer Support

Who is MonkeyLearn for?

Customer Experience Professionals

Manage end-to-end customer experience and orchestration across every signal.

Contact Center Teams

Improve agent engagement and optimize service quality with conversational intelligence and coaching.

Employee Experience Teams

Run employee listening and activation programs to engage the workforce.

Market Researchers

Execute research strategy, design, analytics, and deliverables including agile and video research.

Frequently Asked Questions

Is MonkeyLearn free?

MonkeyLearn offers a free plan.

Does MonkeyLearn have an API?

Yes, MonkeyLearn provides an API for developers.

What does MonkeyLearn integrate with?

MonkeyLearn integrates with Zapier, Google Sheets, Zendesk, Python, Node, Ruby, Java, PHP.

Is MonkeyLearn cloud-based or self-hosted?

MonkeyLearn is offered as a cloud-based (SaaS) deployment.

What are the downsides of MonkeyLearn?

No longer an independent product after Medallia acquisition; domain redirects to Medallia

Who is MonkeyLearn best for?

MonkeyLearn is best suited for Customer Experience Professionals, Contact Center Teams, Employee Experience Teams.

What can I use MonkeyLearn for?

Common uses for MonkeyLearn include grow revenue and retention, drive impact across key moments, reduce costs and drivers of friction, reduce risk and liability.

How does MonkeyLearn compare to Layerpath?

MonkeyLearn and Layerpath are both used for customer support -- specifically customer support tools. See the full side-by-side comparison for pricing and feature differences.