ShareNet Customer Service
Web and mobile customer service software for tracking, routing, and reporting on support requests.
Data verified Oct 4, 2026
Score
About ShareNet Customer Service
ShareNet Customer Service is a cloud-based customer support platform from Novo Solutions that auto-routes email and web portal requests, enforces service-level agreements, and shares knowledge base articles. It provides multi-channel support, automated workflows, reports and dashboards, and a self-service portal for customers and employees, and is highly customizable with custom fields, forms, workflows, and permissions.
Screenshots
Commonly Cited Strengths & Limitations
Strengths
- Responsive vendor with product improvements
- Flexible system that adapts to different teams and needs
- Able to integrate multiple teams (e.g. Product Development and Product Support) into one environment
Limitations
- Search functionality is widely criticized as poor and a primary weakness
- Documentation is severely lacking and hard to navigate
- Clunky user experience with a lot of jargon and non-obvious actions
- WYSIWYG editor is difficult to use and works best only in Internet Explorer
- Reporting is not very intuitive and needs enhancement
- System feels dated and the mobile app is weak
- More technical glitches than expected and some integrations are hard to configure
- Requires an in-house expert/champion to run effectively
Common Use Cases
- Tracking, sharing and reporting on customer service requests
- Help desk software used across multiple departments
- Closed-loop issue resolution and request management
- Employee knowledge transfer and onboarding
Details
- Pricing Model
- Contact Sales
- Starting Price
- $24/mo
- Founded
- 1999
- Team Size
- Small Business, Enterprise
- Headquarters
- Virginia Beach, Virginia, USA
- Category
- Customer Support
Who is ShareNet Customer Service for?
Customer Support Staff
Track requests, automate workflows, and resolve issues with up-to-date information at their fingertips.
Support Managers
Use robust reporting, scheduled reports, and customized dashboards to oversee and speed up resolutions.
Customers / End Users
Submit and track their own support requests through the self-service customer portal.
Frequently Asked Questions
How much does ShareNet Customer Service cost?
ShareNet Customer Service starts at $24/mo (Contact Sales).
Does ShareNet Customer Service offer a free trial?
Yes, ShareNet Customer Service offers a free trial.
Does ShareNet Customer Service have an API?
Yes, ShareNet Customer Service provides an API for developers.
Is ShareNet Customer Service cloud-based or self-hosted?
ShareNet Customer Service is offered as a cloud-based (SaaS) deployment.
What are the downsides of ShareNet Customer Service?
Search functionality is widely criticized as poor and a primary weakness Also, Documentation is severely lacking and hard to navigate
Who is ShareNet Customer Service best for?
ShareNet Customer Service is best suited for Customer Support Staff, Support Managers, Customers / End Users.
What can I use ShareNet Customer Service for?
Common uses for ShareNet Customer Service include tracking, sharing and reporting on customer service requests, help desk software used across multiple departments, closed-loop issue resolution and request management, employee knowledge transfer and onboarding.
How does ShareNet Customer Service compare to Layerpath?
ShareNet Customer Service and Layerpath are both used for customer support -- specifically customer support tools. See the full side-by-side comparison for pricing and feature differences.
Key Features
- Automated Workflows & Business RulesAutomate manual processes and define business rules and SLAs to improve productivity.
- Customer Self-Support PortalLets customers submit and track their own support requests, reducing call volumes.
- SLA AlertsTriggers action on service requests based on defined SLAs.
- Email Notifications & Status UpdatesSends instant email notifications and status updates to customers and management.
- Reporting & DashboardsProvides robust reporting including scheduled reports and customizable dashboard summaries and detailed views.
- Automatic Email-to-Request CreationAutomatically creates and routes requests from incoming email.
- Mobile Device AccessibilityAccess and update information from an office computer or on-site using a mobile device.
- API Data IntegrationAutomate record and ticket updates across multiple systems.
- Easy Data ImportEasily import files and migrate data from spreadsheets and more.
- Information SecurityData is stored in a dedicated database and safeguarded by multi-level security.
- ScalabilityCloud-based ShareNet platform is designed for growth and maximum scalability with on-demand server capacity.
- Customizable Forms & TemplatesFlexible, customizable forms, fields, email templates, charts, and reports defined by the user.
Technical Details
- Deployment
- Cloud
- Target Market
- B2B
- API
- Available
- Free Trial
- Yes
Official Pricing
ShareNet Customer Service's published plans · verified Oct 4, 2026
Standard
$24/mo
Pricing shown above is sourced from ShareNet Customer Service's own published plans as of Oct 4, 2026 and can change at any time -- confirm current pricing on ShareNet Customer Service's own site before purchasing.
Real Pricing from Verified Users
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